There are a number of time-sensitive windows across the platform, for offers, shipping, local collection and returns. This article pulls them all together in one place so you know what to expect and when to act.
Offers
| Buyer offer attempts | Maximum 3 offers per listing |
| Buyer offer withdrawal window | Anytime before the seller responds |
| Seller response window | 48 hours to respond before the offer expires automatically |
| Buyer payment | 24 hours to complete payment once an offer is accepted |
Shipping
| Seller shipment window | 72 hours to ship the item after it's sold. Orders are cancelled automatically if the deadline is missed |
| Seller payout released | Once the buyer's return window closes: 48 hours for private sellers, 14 days for business and charity sellers |
Local collection
| Collection arrangement (buyer & seller) | 5 days to arrange a meeting after purchase |
| Buyer QR code validity | 5 minutes, generate it when you're ready for the handover |
| Seller payout released | Once the buyer's return window closes: 48 hours for private sellers, 14 days for business and charity sellers |
Returns
Return deadlines differ depending on whether the seller is a private seller or a business seller.
| Private seller | Business/Charity seller | |
|---|---|---|
| Buyer return request window | 48 hours from delivery | 14 days from delivery |
| Seller return approval | 48 hours to accept or decline | Automatic: label issued immediately |
| Buyer return shipping deadline | 5 days after return is accepted | 14 days after return is requested |
| Seller inspection window | 72 hours after the carrier marks the return delivered | 72 hours after the carrier marks the return delivered |
| Buyer refund processing | Once the 72 hour inspection window closes | Once the 72 hour inspection window closes |
The bottom line
Deadlines on Quibly range from minutes to a couple of weeks. What changes them most is who you bought from, as private sellers have shorter windows than business and charity sellers. You'll receive email reminders when a deadline is approaching or action is needed.
Related articles:
How local collection works: buyer guide
Private seller vs business seller: your obligations
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