There are a number of time-sensitive windows across the platform — for offers, shipping, returns, and local collection. This article pulls them all together in one place so you know what to expect and when to act.
Offers
| Buyer offer attempts | Maximum 3 offers per listing |
| Buyer offer withdrawal window | Anytime before the seller responds |
| Seller response window | 48 hours to respond before the offer expires automatically |
| Buyer payment | 24 hours to complete payment once an offer is accepted |
Shipping
| Seller shipment window | 72 hours to ship the item after it's sold — orders are cancelled automatically if the deadline is missed |
| Seller payout after delivery | Up to 48 hours after delivery is confirmed by buyer |
Returns
Return deadlines differ depending on whether the seller is a private seller or a business seller.
| Private seller | Business/Charity seller | |
|---|---|---|
| Buyer return request window | 48 hours from delivery | 14 days from delivery |
| Seller return approval | 48 hours to accept or decline | Automatic: label issued immediately |
| Buyer return shipping deadline | 5 days after return is accepted | 14 days after label is issued |
| Seller inspection window | 72 hours after receiving the item | 72 hours after receiving the item |
| Buyer refund processing | 48 hours from seller confirming receipt | 48 hours from seller confirming receipt |
Local collection
| Collection arrangement (buyer & seller) | 5 days to arrange a meeting after purchase |
| Buyer QR code validity | 5 minutes — generate it when you're ready for the handover |
| Seller payout after handover | Within 48 hours of handover confirmation |
The bottom line
Most key deadlines on Quibly fall within a 24–72 hour window. Returns are the main area where timings differ, as they depend on whether your seller is private or a business. You'll receive email reminders when a deadline is approaching or action is needed.
Related articles:
How local collection works — buyer guide
Private seller vs business seller: your obligations
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