Need help with Quibly? Here's how to find answers quickly and when to contact our support team.
Start with our Help Center
Most questions can be answered instantly using our Help Center. Before contacting support, try:
- Search the Help Center: Use the search bar at the top of any help article to find what you need
- Browse by topic: Articles are organised into categories like Getting Started, Buying and Selling
- Try troubleshooting: See Troubleshooting common issues for quick fixes to technical problems
Help Center is the fastest way to get answers, as most issues can be resolved in minutes.
Chat with Miri, our AI support agent
Quibly support chat is available in the Help Center and on Quibly. Look for the chat icon to get started.
Miri is a good option if you have a specific question and want a quick answer. If Miri can't help, it will offer to connect you with our support team by submitting a ticket on your behalf.
For questions about a specific order or account, use the Contact form instead (see below).
When to contact support
Contact our support team if:
- You can't find the answer in the Help Center
- You've tried troubleshooting but the problem persists
- You have a question about a specific transaction or order
- You need help with your account, billing, or plan upgrades
- You have a policy or safety concern
How to contact support
All support requests go through our Contact Us page. Here's how it works:
Fill in our Contact form
- Email: Your registered email address (if you're already signed in, you won't see the email field)
- Subject: A brief summary of your issue
- Category: Select the category that best matches your question
- Description: Explain your issue in detail. Include order numbers, screenshots or any other relevant information. The more detail you provide, the better our team can address the issue
- Attach files (optional): screenshots, documents or photos that help explain the issue
Submit your request. You'll receive a confirmation email and our team will review your request.
Response times
We aim to respond to all support requests within 48 hours. You'll receive:
- An immediate confirmation email when you submit your request
- A response from our support team within 48 hours
- Follow-up emails if we need more information
During busy periods, responses may take a little longer. We appreciate your patience.
The bottom line
Start by searching the Help Center as most questions are answered there. If you still need help, use the Contact form. Describe the problem with as much detail as possible. We'll respond within 48 hours.
Related articles:
Reporting bugs or technical problems
How to report a user or listing
Managing your account settings
Related to
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