Access your Settings from the main menu to update your personal info, preferences and account details anytime.
What you'll find
Personal information:
- Your name
- Profile photo, which is also your shop icon
- Phone number
- Shop name and URL
- Delivery address
- Subscription: Free/Pro/Power/Enterprise, with an option to upgrade
- Account type: private seller/sole trader/registered company
Notes:
- Delivery address can only be changed once per week and when no orders are in progress
- Account type can only be changed by contacting Quibly support
- In the app, this section is in your Profile instead
Password:
- Change/reset password (more on this below)
Two-factor authentication:
- Add an extra security layer to your account. See Setting up two-factor authentication for the complete guide.
Payouts:
- View your payout information, and manage your bank details and payout history in your Stripe dashboard
Notification preferences:
- Push notifications
Email preferences:
- Email notifications
Holiday mode:
- Pause selling while you are away, without hiding your shop. See Holiday mode for more details. In the app, Holiday mode sits in your Profile instead.
Delete account:
Deleting your account will permanently remove your data. See Deleting your account for what happens and what you need to resolve before deletion.
In the app you can also see:
- Privacy and safety: blocked users, data and privacy settings, and links to the Quibly Terms of Service and Privacy Policy
- App experience: turn in-app sounds on or off
Changing your password
Keep your account secure by updating your password when needed. Change it regularly, especially if you've used it on other sites or suspect it's been compromised.
Here's how to change it:
- Go to Settings
- Select Password & Login
- Click ‘Send password reset email’
- Check your email for a reset link
- Enter your new password
- Confirm your new password
- Click ‘Reset password’
Choose a strong password, including letters, numbers and symbols. Our password indicator will show you when your password meets security criteria.
Forgotten your password
If you can't remember your current password:
- Go to the login page
- Click ‘Forgot Password?’
- Enter your email address
- Check your email for a reset link
- Click the link and create a new password
The reset link expires after 24 hours.
Note: If you signed up with Google, Apple or via email link, you won't have a password yet. The "Forgot Password?" flow is how you can set one for the first time.
The bottom line
Almost everything is in Settings: personal information, password reset, payouts, notification preferences, and deleting your account. In the app, you see a few extra options, and your Personal info and Holiday mode sit on your Profile instead.
Related articles:
Account security best practices
Editing your shop details (Free/Pro/Power)
Account suspension and what to do
Related to
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