Having trouble with Quibly? Here are solutions to some common issues.
Login and account issues
Can't log in
- Check you're using the correct email address
- If signing in with email link, check your inbox for an email and make sure the link hasn't expired
- If signing in with Google, make sure you're selecting the correct Google account
- If signing in with Apple, make sure you're signed in to the correct Apple account
- If signing in with email and password, try resetting your password using 'Forgot password?'
- Clear your browser cache and cookies, then try again
- Try a different browser or device
Didn't receive password reset email / Didn't receive sign-in link email
- Check your spam/junk folder
- Wait a few minutes as emails can be delayed
- Make sure you entered the correct email address
- Request a new link
Listings and photos
Photos won't upload
- Check file size, images must be under 5MB each
- Try compressing large images before uploading
- Check you haven't reached your photo limit: 5 per listing on Free, and 10 on Pro, Power and Enterprise
- Check your internet connection as slow connections can time out
Listing won't save or publish
- Make sure all required fields are filled in (title, description, price, gender, size, category, product details, condition, fulfilment)
- Check you've uploaded at least two photos
- Review the item description for prohibited content or banned items
- If this is your first listing, check you have completed your seller and shop details and connected Stripe. A first listing cannot go live until Stripe is set up
- Try refreshing the page and re-entering the details
Payment and checkout
Payment declined or failed
- Check your card details are entered correctly
- Make sure you have sufficient funds
- Contact your bank as they may have flagged the transaction
- Check if your card is enabled for online purchases
- Try a different payment method
Can't complete checkout
- Make sure you’ve confirmed your delivery address or collection postcode
- Make sure you’ve confirmed your payment method
- Check if the item is still available, it may have sold
- If your cart mixes delivery and collection, checkout asks you to pick the same option for every item, or check the other items out separately
- Clear your browser cache and start checkout again
- Try using a different browser
Page loading and performance
Pages loading slowly or not at all
- Check your internet connection
- Refresh the page (Ctrl+R or Cmd+R)
- Clear your browser cache and cookies
- Try a different browser (Chrome, Safari, Firefox, Edge)
- Disable browser extensions temporarily
- Update your browser to the latest version
Images not displaying
- Refresh the page
- Check your internet connection
- Try a different browser
- Disable ad blockers or privacy extensions temporarily
Notifications
Notifications not working
- Make sure notifications are enabled in your Account settings
- Check your device isn't in Do Not Disturb mode
- Restart your browser or device
Getting delivery texts you don't want
- Delivery tracking texts come from DPD, not from your Quibly notification settings. They go to the mobile number on your account, so try removing it from your personal info.
Search and filters
Search not returning results
- Try different keywords or spellings
- Use fewer filters, you might be filtering too narrowly
- Clear all filters and search again
- Check you're searching in the right category
Can't find my listing
- Check it's not still in your drafts or awaiting verification
- Check whether Holiday mode is on
- Make sure it wasn't removed for policy violations, check your notifications and emails
- Go to your shop or your Profile to see all your active listings
Still having issues?
If none of these solutions work:
- Note exactly what you're trying to do and where it's failing
- Take a screenshot if possible
- Note your device and browser
- Contact us: In the app, tap 'Chat with us' from the menu to chat with Miri, our AI support agent. On the web, look for the chat icon in the Help Center and on quibly.co.uk. Alternatively, fill in this form and our support team will respond within 48 hours
Related articles:
Reporting bugs or technical problems
Managing your account settings
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