When an item sells for delivery, you need to ship it to the buyer within 72 hours. Here's exactly how the shipping process works.
When to ship
You'll receive a notification and email as soon as your item sells, confirming it's a delivery order, so you know to get it ready for shipping.
You have 72 hours from the sale to ship your item. If you don't ship within this time, the order is automatically cancelled and the buyer will get a refund if payment has been processed.
Generating your shipping label
After an item sells:
- Go to your Profile and open Sales
- Find the sold item and select it to see the order details page
- Select a drop off location
- Generate a shipping label in the form of a QR code
Alternatively, select ‘Home delivery label’ to print the label at home (currently only offered by DPD).
Packing your item
Before you ship:
- Pack the item securely to prevent damage during transit
- Use appropriate packaging materials (bubble wrap, padding, sturdy box)
- Make sure the item is protected
Note: Not everything can be shipped via Evri or DPD. See What can I sell on Quibly? for items that can't be shipped through our carriers.
Quick tip: Take a few photos of your item before you pack it up. If a return request comes in later, having those photos to hand makes everything easier.
Dropping off your package
Using the QR code:
- Take your packaged item to your chosen carrier (Evri or DPD) drop-off point
- Show them the QR code from Quibly
- They'll scan it and print your shipping label
- They'll attach the label and give you a receipt, keep it as proof of drop-off
If you’ve printed the label at home, just drop off the package and get the receipt.
At the parcel shop and realised your parcel is heavier than your label's weight band? Go to your Order page and tap 'Upgrade Parcel Size' to move up one size. You'll see the cost difference upfront, and it's deducted from your payout automatically. You can generate your new label straight after confirming.
Tracking and delivery
Once the carrier scans your package:
- The buyer starts receiving tracking updates. You can follow the same journey on the Delivery tab of the order
- You receive an update once the item has been delivered
- You can see the status in the Sales section on your Profile
- Once the item is marked as delivered, the buyer's return window opens. That is 48 hours for private sellers and 14 days for business sellers
- Your payout is initiated once that return window closes, and stays on hold if a return is opened
See How returns and refunds work if you want to find out more about returns and refunds, or How sellers get paid for more info on the payment process.
You can also see Viewing and tracking your sales for details on order tracking.
If tracking isn't updating
Sometimes tracking can be delayed. This is normal and usually updates within 24 hours of drop-off. If tracking hasn't updated after 72 hours:
- Check your order tracking information on the carrier’s website
- Check with the drop-off location that they scanned the package (show them your receipt if needed)
- Contact our support team
What if you can't ship in time?
If something comes up and you can't ship within 72 hours, open the order and message the buyer from the Chat tab to explain. It's always better to communicate than to miss the deadline, as auto-cancellations can affect your seller rating.
If something goes wrong in transit
If an item is damaged or lost in transit, contact our support team as soon as possible. Quibly will raise a claim with the carrier on your behalf. Carrier claims are subject to the cover limits set by Evri and DPD, and we'll keep you updated on the outcome.
The bottom line
Ship delivery orders within 72 hours using the QR shipping label generated by Quibly. Drop it at your chosen carrier and tracking starts automatically. The buyer gets delivery updates and you get paid once the buyer's return window closes.
Related articles:
Viewing and tracking your sales
Collection process: Seller's guide
Handling buyer messages and issues
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