With collection, you'll meet the buyer in person to hand over the item. You’ll use a Quibly QR code to confirm the handover, and payment is released once it’s scanned. Here’s the complete process.
Is collection right for your item?
Collection is a good choice for large or fragile items that aren’t suited to standard shipping. It also has the advantage of releasing payment immediately after handover, rather than waiting for delivery confirmation. If you’re setting up a listing and want to know more, see Setting up delivery and collection options.
When your item is sold
You'll receive a notification and email that your item with local collection has sold. The buyer has already paid through Quibly, so the next step is to arrange the handover.
Arranging the meetup
A messaging section will appear on your Order Details page. The buyer will contact you through this chat to arrange when and where to meet, or you can reach out first.
Keep all communication within Quibly messages until you've confirmed the meetup details.
You have 5 days to complete the collection. If the QR code isn't scanned within 5 days of purchase, the transaction will be reversed and the buyer refunded.
Scanning the buyer’s QR code
When you meet the buyer:
- The buyer shows you a Quibly QR code on their phone
- Go to Quibly, open the item’s Order page from your dashboard and tap on ‘Access camera to scan QR code’
- Scan the buyer's code
- Confirm the handover
Payment releases to your Stripe balance instantly when you confirm the handover.
Meeting safely
When arranging collection:
- Meet in a public place during daylight hours
- Let the buyer inspect the item before you scan the QR code. Collection orders can't be returned once handover is confirmed, so it's worth giving them a moment to check everything looks right
- The buyer has already paid through Quibly. Never ask for cash or accept payment outside the platform. Never share banking details. The QR code handles your payout
If the buyer doesn't show up or stops responding to messages, contact our support team.
The bottom line
Local collection is simple: use the messaging section on your Order Details page to arrange a meetup with the buyer. When you meet, hand over the item, let the buyer inspect it, scan their QR code and confirm the handover to initiate your payment. You have 5 days to complete the collection.
Related articles:
Handling buyer messages and issues
How collection works: buyer's guide
Setting up delivery and collection options
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