When an item sells, everything you need to manage and fulfil the order is in one place. Here's how to find your sales and what you'll see on each order page.
Sales Overview
Your Profile includes a Sales section showing all your recent sales. Each entry displays the item info, price, order date and a status label so you can see at a glance where each order stands.
Tap any sold item to open its full order page.
Your order page
Every sale opens with three tabs: Product, Delivery and Chat. On a collection order, Collection replaces Delivery.
- Product: your sale status and any actions you need to take, the item, and your Sale Summary with the item total, the seller fee deducted, shipping deducted if applicable, the amount you'll receive and your current payout status
- Delivery: your tracking number and a timeline of the delivery, and the address it's going to
- Collection: on a collection order, this tab holds a timeline of the handover, from Order placed to Ready for collection to Collected
- Chat: message the buyer. The same conversation also appears as a chat in your Inbox
If a return has been initiated, a Return section appears on the Product tab showing where the return parcel is, any actions you need to take, and the option to track the parcel on the carrier's website.
Delivery orders
Delivery orders follow these stages: Order placed → Label Created → Shipped→ Out for delivery → Delivered.
Order placed: label ready to print (Evri or DPD)
The order is confirmed. Search for your nearest drop-off location and generate your shipping label, then head to your nearest drop-off point to hand the parcel over. You have 72 hours to drop off the parcel, otherwise the order will be cancelled.
Label Created: label generated, awaiting drop-off
You’ve generated your label but haven’t dropped off the parcel yet. Head to your nearest drop-off point to hand it over to the carrier.
If you need to upgrade your parcel size, you can do it directly from the Order page. See Shipping your items for details.
Shipped: with the carrier
The parcel has been handed to the carrier. You’ll see the tracking number on the Delivery tab and can monitor progress.
Out for delivery: on its way to the buyer
The parcel is out with the carrier for delivery.
Delivered: carrier has delivered the item
The carrier has delivered the parcel. The buyer's return window opens. That is 48 hours for private sellers and 14 days for business sellers.
Note: If a return is initiated, you will see a separate Return section showing the return parcel’s journey. See How returns and refunds work for more information.
Collection orders
Collection orders move through these stages: Order placed → Ready for collection → Collected.
Order placed: arrange collection with the buyer
The order is confirmed. Use the Chat tab to agree a time and public meeting place with the buyer. You have 5 days to arrange and confirm collection, otherwise the order will be cancelled.
Ready for collection: waiting for the handover
The item is ready for the buyer to collect.
Collected: handover confirmed
The QR code has been scanned and you’ve confirmed handover. The buyer's return window opens from this date. That is 48 hours for private sellers and 14 days for business sellers.
For more information about collection orders, see Collection process: Seller's guide.
Payout status
Payout is initiated once the buyer's return window closes, which is 48 hours from delivery for private sellers and 14 days for business sellers. If a return is opened in that time, your payout stays on hold until it is resolved. You can follow every stage in Settings > Payouts. See Your payout dashboard for more details.
Messaging buyers
Buyers may message you through the Chat tab to ask about the order, confirm details or arrange collection. These conversations also appear as chats in your Inbox. You’ll receive a notification when a new message comes in. See Handling buyer messages for guidance on responding.
Rating buyers
After delivery or collection is complete, you can rate your experience with the buyer from the Product tab. Use the Review section to provide a 1-5 star rating and optional comments. Your feedback helps maintain a trusted community. See Rating a transaction for more details.
The bottom line
Find all your sales in the Sales section of your Profile. Tap any order to see its full details, track the order, access your shipping label, message the buyer or complete a collection handover. Your Sale Summary shows what you'll receive after fees are deducted.
Related articles:
Collection process: Seller's guide
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