Once your item sells, you need to ship it to the buyer within 72 hours. Here's exactly how the shipping process works.

When to ship

You'll receive a notification and email as soon as your item sells, so you know to get it ready for shipping.

You have 72 hours from the sale to ship your item. If you don't ship within this time, the order is automatically cancelled and the buyer will get a refund if payment has been processed.

Generating your shipping label

After an item sells:

1. Go to your Dashboard
2. Find the sold item in 'My Purchases' and click on it to see the Order details page
3. Select a drop off location
4. Generate a shipping label in the form of a QR code

Alternatively, select ‘Home delivery label’ to print the label at home (currently only offered by DPD).

Packing your item

Before you ship:

• Pack the item securely to prevent damage during transit
• Use appropriate packaging materials (bubble wrap, padding, sturdy box)
• Make sure the item is protected

Note: Not everything can be shipped via Evri or DPD. See What can I sell on Quibly? for items that can't be shipped through our carriers.

Quick tip: Take a few photos of your item before you pack it up. If a return request comes in later, having those photos to hand makes everything easier.

Dropping off your package

Using the QR code:

5. Take your packaged item to your chosen carrier (Evri or DPD) drop-off point
6. Show them the QR code from Quibly
7. They'll scan it and print your shipping label
8. They'll attach the label and give you a receipt - keep it as proof of drop-off

If you’ve printed the label at home, just drop off the package and get the receipt.

At the parcel shop and realised your parcel is heavier than your label's weight band? Go to your Order page and tap 'Upgrade Parcel Size' to move up one size. You'll see the cost difference upfront, and it's deducted from your payout automatically. You can generate your new label straight after confirming. 

Tracking and delivery

Once the carrier scans your package:

• The buyer starts receiving tracking updates
• You receive an update once the item has been delivered
• You can see the status in your Dashboard
• Once the item is marked as delivered, the buyer has 48hrs to confirm delivery or request a return
• Delivery confirmation triggers your payout (received up to 48 hours after delivery)

See Quibly's return policy if you want to find out more about returns and refunds, or How sellers get paid for more info on the payment process.

You can also see Order dashboard: viewing orders and tracking progress for details on order tracking.

If tracking isn't updating

Sometimes tracking can be delayed. This is normal and usually updates within 24 hours of drop-off. If tracking hasn't updated after 48 hours:

• Check your order tracking information on the carrier’s website
• Check with the drop-off location that they scanned the package (show them your receipt if needed)
• Contact our support team

What if you can't ship in time?

If something comes up and you can't ship within 72 hours, go to the Order details page and message the buyer to explain. It's always better to communicate than to miss the deadline, as auto-cancellations can affect your seller rating.

If something goes wrong in transit

If an item is damaged or lost in transit, contact our support team as soon as possible. Quibly will raise a claim with the carrier on your behalf.

The bottom line

Ship within 72 hours using the QR shipping label generated by Quibly. Drop it at your chosen carrier and tracking starts automatically. The buyer gets delivery updates and you get paid 48 hours after delivery.

Related articles:

Order dashboard: viewing sold items and tracking progress

How sellers get paid

Local collection process for sellers

Handling buyer messages and issues

Updated June 04, 2026 10:57