Quibly charges a platform fee on every purchase, always shown upfront before you pay. The fee helps us run the marketplace safely and process payments securely.
Platform fee
4% of (item price + shipping) + £0.50 per transaction.
At checkout you'll see a clear breakdown of the item price, the shipping fee (if applicable) and the platform fee before you confirm payment.
The buyer platform fee is the same on every plan.
Shipping fee
The shipping fee depends on who covers it and whether the order is for delivery or collection. By default, the buyer pays shipping, although sellers can choose to cover it.
- Buyer pays shipping: the platform fee is calculated on the item price plus the shipping cost
- Seller covers shipping: no shipping fee appears in your checkout, so the platform fee is calculated on the item price only
- Local collection: no shipping fee, so the platform fee is calculated on the item price only
Are fees refunded if I return an item?
The platform fee is not refunded in the event of a return, regardless of the reason. You'll receive a refund for the item price, and shipping where applicable, depending on the circumstances of the return. See our Returns reasons explained for more details.
The bottom line
You pay a platform fee of 4% of the item price plus any shipping, then £0.50. It's shown clearly at checkout every time with no hidden charges. The fee is not refunded on returns.
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