Buying on Quibly is quick and straightforward. Here's how to purchase an item from start to finish.
Find something you like
Go to the Buy page from the main menu. Use the search bar, filters or browse categories to find items you're interested in. If you're looking for something nearby, check the Collection map to find items you can collect in person. All prices shown already include the buyer platform fee and the delivery fee.
In the Quibly app you can also browse in Flow, a full-screen feed you swipe through, and add items to your cart as you go.
Check the listing details
Before buying, review:
- Photos: Look at all the images to see the item's condition
- Description: Read what the seller says about the item
- Price: The listing price, which includes the buyer platform fee and shipping
- Delivery options: Whether the seller offers delivery, collection or both
- Seller's shop: Check their ratings and other listings
- Returns policy: this will differ depending on the seller type (private or business seller)
Add to cart and checkout
Once you're ready to buy:
- Tap ‘Add to Cart’
- If you see a greyed out ‘On holiday’ button instead, the seller is away. You can favourite the item and follow their shop to hear when they're back
- If the seller has offers enabled, you can make an offer instead
- If a listing offers both delivery and collection, choose which you want at checkout
- If you're buying from multiple sellers, all items go into one cart
- Review your order summary, including the breakdown of item price, shipping and fees. If a London surcharge applies to your delivery address, it is added here
- Proceed to payment
Note: You can't mix delivery and collection in one checkout. If your cart has a mix, checkout asks you to pick the same option for every item, or check the other items out separately. See Multi-item cart and checkout.
Complete your payment
Quibly uses Stripe for secure payments. You can pay with:
- Standard UK debit and credit cards
- Apple Pay and Google Pay
All payments are protected and processed securely. The seller doesn't receive your payment details - Stripe handles everything safely.
For more information, see our article on Payment methods.
After you pay
Once your payment goes through:
- You'll get an order confirmation email
- The seller has 72 hours to ship your item
- For collection items, you have 5 days to arrange and complete the collection
- You can track your order status in Purchases on your Profile
- For delivery, you'll receive tracking updates from our carrier partners as your item ships
- For collection, you'll get a QR code to show the seller when you meet
If you need to cancel your order, you can do so by opening it from Purchases. You'll find the cancel option on the Product tab, as long as the seller hasn't generated a shipping label yet. However, if you want to cancel a single item in a multi-item order, you'll have to cancel the whole order. See Cancelling an order for details.
When your item arrives
If delivered:
- Check that the item matches the description
- You have 48 hours (if you bought from a private seller) or 14 days (if you bought from a business seller) from receiving the item to request a return if there's an issue
If collected:
- The seller scans your QR code to confirm the handover
- Check the item before you leave
- Once scanned, Stripe releases the funds and the transaction is marked complete
- The same return windows apply as for delivered items. Contact our support team to arrange a return on a collection order
The bottom line
Buying on Quibly is simple: find what you want, check the details, checkout securely, and either have it delivered or collect it locally. All payments are protected through Stripe.
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