Collection lets you pick up items in person and skip shipping costs. You’ll use a Quibly QR code to confirm the handover when you meet the seller. Here’s how it works.
Is local collection available?
Each listing shows whether the seller offers delivery or collection for that item. Sellers can only offer one method per item.
If you want to see items that are only available for collection, go to the Collection page to find items near you. On mobile, the map updates as you move, so you can see what's available for collection wherever you are.
One seller, one order
You can only add collection items from the same seller to your cart, and collection items can't be mixed with delivery items. If you want to collect from multiple sellers or combine collection with delivery items, you'll need to place separate orders.
Arrange collection
Once your payment goes through, you'll see your Order details page with:
- Your collection code section: use this to generate a QR code when you're with the seller
- A messaging section: use this to contact the seller and arrange when and where to meet
All communication should stay within Quibly. If the seller doesn't respond or won't arrange a meetup, contact our support team.
Collection must be completed within 5 days. If the QR code isn't scanned within 5 days of purchase, the transaction will be automatically reversed and you'll receive a full refund.
Meeting the seller
When you meet the seller, you'll show them your QR code on your phone. The seller scans it and confirms the handover in Quibly.
This system protects both you and the seller. It confirms the item changed hands and initiates the seller's payment.
Important notes:
- Check the item carefully before the QR code is scanned. Returns aren’t available for collection orders, so make sure you’re happy with it before completing the handover
- You can cancel the order at any time before the seller scans the QR code, including if the seller doesn’t show up or the item doesn’t match the listing. You can cancel the order from the order details page
- Once the QR code is scanned, the sale is complete
Note: Each QR code expires after 5 minutes. Generate it when you're with the seller and ready to complete the handover. If the QR code runs out, you can generate a new one.
Meeting safely
A few things to keep in mind when you meet:
- Meet in a public place during daylight hours
- Never share banking details or hand over cash, you’ve already paid through Quibly
- If anything feels off, contact our support team
The bottom line
Local collection is simple: after payment, use your Order page to message the seller and arrange a meetup. When you’re together, check the item, then generate your QR code and let the seller scan it to confirm the handover. Collection must be completed within 5 days. Returns aren't available for collection orders.
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Local collection process for sellers
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