Once you've bought something on Quibly, you can follow its progress from your Profile all the way through to delivery or collection.
Finding your orders
Your Profile includes a Purchases section showing all your recent orders. Open any order to see its full details.
Order statuses
Delivery orders move through these stages:
- Order placed: your order is confirmed
- Shipped: the seller has handed the parcel to the carrier
- Out for delivery: the item is with the carrier and on its way to you
- Delivered: the carrier has confirmed delivery
Collection orders move through these stages:
- Order placed: your order is confirmed. Use the Chat tab to arrange collection
- Ready for collection: the item is ready for you to collect
- Collected: the handover has been completed and confirmed
If you see a cancelled status, it means the order was cancelled. This could be because you cancelled it, because the seller missed the shipping window, or because collection wasn’t completed on time. See Cancelling an order for more details.
If an item is returned, the order status will update to reflect the return process stages. See How returns and refunds work for more information about returns.
Your order details page
Every order opens with three tabs: Product, Delivery and Chat. On a collection order, Collection replaces Delivery.
- Product: your order status and any actions you need to take, the item, and your order summary with the item cost, shipping, the buyer platform fee and the total you paid. If the order is still within the cancellation window, you'll also find the option to cancel the order
- Delivery: your tracking number and a timeline of your delivery, and the address it's going to
- Collection: on a collection order, this tab holds your collection code and a timeline of the handover, from Order placed to Ready for collection to Collected
- Chat: message the seller. The same conversation also appears as a chat in your Inbox
After your order is marked as delivered, the Product tab will also show:
- A Return section, in case you wish to return the item
- A review section to rate your transaction (paused while a return is in progress)
Tracking a delivery
Once your order is shipped, a tracking section appears on the Delivery tab of your order page showing your tracking number and a timeline of its progress. You can follow the status on Quibly as it updates automatically, or track it on the carrier website for direct updates from Evri or DPD.
Completing a collection
When your order is confirmed, message the seller from the Chat tab to agree a time and meeting place.
When you're with the seller, go to the Collection tab and tap 'Generate secure code’. This creates a one-time QR code for the seller to scan, which confirms the handover. See How collection works: Buyer's guide for more information.
The bottom line
Find all your orders in Purchases on your Profile. Open any order to see its status, track your delivery, message the seller, generate your collection QR code, cancel the order, request a return or rate a transaction. Status updates happen automatically so you always know where your order stands.
Related articles:
How collection works: Buyer's guide
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