Every listing on Quibly is automatically checked before it goes live. Listings can also be removed later if they're reported. Here's what each means and what to do next.
Blocked before going live
Our automated checks scan every listing for policy violations at the point of listing. If a listing breaks our rules, it's blocked and won't be published. Common reasons include:
- Prohibited item: the item or keywords in the listing match our prohibited items list
- Counterfeit or copied goods: the listing suggests the item is a replica, knock-off or unauthorised copy
- Misuse of a brand name or logo: the listing suggests an item is genuine, official or endorsed when it isn't
- Inappropriate content: the listing contains explicit, offensive, or otherwise unsuitable content
- Personal or financial information: the listing contains sensitive data such as contact details, payment information, or ID documents
Removed after a report
Listings that are live can be reported by anyone using Quibly, and by brands or rights holders who believe a listing infringes their intellectual property. Reported listings are reviewed by our team.
While a report is being reviewed, your listing may be temporarily hidden from buyers. If the review finds no issue, your listing goes back up. If it breaks our rules, it's removed and you'll receive an email explaining the reason and next steps.
What to do if you think it's a mistake
If you believe your listing was blocked or removed in error, you have 30 days from the date we notify you to appeal.
We'll review your appeal and may uphold, change or reverse the original decision. In some cases, a violation may also result in your account being suspended.
Avoiding blocks and removals
- Check the prohibited items list before listing anything you're unsure about
- Use accurate titles and descriptions, avoid keywords associated with counterfeits or prohibited goods
- Don't include personal contact details, prices in other currencies, or links to other platforms in your listing
The bottom line
Listings are automatically checked before they go live, and anything that breaks our rules is blocked at that point. Live listings can also be reported and removed after review. If you believe there is an error, you have 30 days to appeal. The best way to avoid problems is to list accurately and check our prohibited items list if you're unsure.
Related articles:
Account suspension and what to do
How to report a user or listing
Your responsibilities as a seller
Reporting counterfeit or intellectual property infringement
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