You can offer delivery, collection, or both on the same listing. Delivery reaches buyers across the UK. Collection works well for large, heavy or fragile items. If you offer both, the buyer chooses which they want at checkout.
Delivery
Items are shipped via Evri or DPD. Quibly estimates the weight and calculates the shipping cost. You'll receive a QR code shipping label to show at your nearest parcel point when you drop off the parcel. No printer needed.
Delivery opens your listing to buyers across the UK. By default the buyer pays for delivery, but you can choose to cover the cost yourself during listing to increase your chances of selling. If you do, the shipping cost will be deducted from your payout.
Once a delivery item sells, you'll need to ship it within 72 hours. Your payment is initiated once the buyer's return window closes, which is 48 hours from delivery for private sellers and 14 days for business sellers.
Local collection
Buyers collect the item in person, at a location you arrange. Your full address is never shown, buyers only see the first part of your postcode on your listing page and on the Collection map until it's time to arrange a time and place to meet.
Collection works well for large, heavy, or fragile items that are difficult to ship. Once a collection item sells, you'll have 5 days to arrange and confirm collection with the buyer. Collection orders can be returned on the same terms as delivery orders, with the return window running from the date the buyer collects the item. To request a return on a collection order, the buyer contacts our support team. Your payment is initiated once that return window closes.
Offering both
Offering delivery and collection on the same listing gives your item the widest reach. Buyers anywhere in the UK can have it shipped, and buyers near you can pick it up and skip the delivery fee.
The buyer makes the choice at checkout, so you won't know which it will be until the item sells. That means one listing can produce two different kinds of order, each with its own clock:
- A delivery order needs to be shipped within 72 hours
- A collection order needs to be arranged and confirmed within 5 days
Check the order to see which method the buyer chose, then follow the process for that method.
See Shipping your items and Collection process: Seller's guide for more information.
How to set up your options
You'll find the delivery and collection when listing an item, after the description and item details section. You can select one or both.
If you want to offer delivery:
- Tap ‘Delivery’
- Select your carrier (Evri or DPD)
- Confirm the parcel size that matches your item
- Select a service level (standard or next day) if your selected carrier offers options
- Optionally toggle on ‘Offer free shipping’ to cover the shipping cost yourself, which may help your item sell faster
- Click ‘Save changes’
If an item doesn’t meet carrier requirements and limitations, you’ll get a message on-screen and you’ll only be able to select collection.
If you want to offer local collection:
- Tap ‘Collection’
- Click ‘Save changes’
To offer both, set up delivery as above and select ‘Collection’ as well before you save. You can update delivery and collection settings at any time before a sale by editing the listing.
The bottom line
You can offer delivery, collection, or both on every listing, and offering both gives you the widest pool of buyers. For delivery items, confirm the parcel size accurately so the right shipping cost is shown to buyers. Collection is especially useful for large or fragile items that are difficult to post, and it costs the buyer nothing. If you offer both, the buyer chooses at checkout and the order tells you which process to follow.
Related articles:
Local collection process for sellers
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