If you see a listing or user that violates our policies or makes you uncomfortable, you can report it directly through the app. Here's how.
What you can report
You can report:
- Listings that violate our policies (counterfeit or prohibited items, scams, misleading descriptions)
- Users who are harassing, threatening, or acting suspiciously
- Suspected fraud or fake accounts
- Inappropriate content or usernames
How to report
Report a listing:
- Go to the product page
- Tap the flag icon next to the shop name
- Select a reason
- Add details (optional)
- Tap Submit
Report a user:
- Go to their shop page
- Tap the flag icon in the top banner
- Select a reason
- Add details (optional)
- Tap Submit
Alternatively, you can use our contact form and provide us with as much detail and evidence as possible.
What happens next
Once you submit a report:
- Our team will review everything
- We may contact you if we need additional information
- We'll aim to reach a decision within 5-7 working days
- Depending on the issue, the affected user may or may not be notified
If we find a violation, we'll take appropriate action which could include removing the listing, warning the user or suspending their account.
The bottom line
Report anything that violates our policies or feels wrong. Use the flag icon on a product page to report a listing, or on a shop page to report a user. We'll investigate within 5-7 working days.
Related articles:
Community standards and expected behaviour
Avoiding scams: common tactics to watch for
Account suspension and what to do
Related to
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