If you see a listing or user that violates our policies or makes you uncomfortable, you can report it directly through the app. Here's how.

What you can report

You can report:

• Listings that violate our policies (counterfeit or prohibited items, scams, misleading descriptions)
• Users who are harassing, threatening, or acting suspiciously
• Suspected fraud or fake accounts
• Inappropriate content or usernames
• Counterfeit items, or listings that infringe someone's intellectual property
• Anything that doesn't feel right

How to report

Report a listing:

1. Go to the product page
2. Tap the flag icon next to the shop name
3. Select a reason
4. Add details (optional)
5. Tap Submit

Report a user:

6. Go to their shop page
7. Tap the flag icon in the top banner
8. Select a reason
9. Add details (optional)
10. Tap Submit 

Alternatively, you can use our contact form or email us at support@quibly.com with as much detail and evidence as possible.

Reporting as a brand or rights holder

If you're a rights holder, or acting for one, and you believe a listing infringes your intellectual property, there is extra information we need before we can act. See Reporting counterfeit or intellectual property infringement for the full detail.

What to include

The more information you provide, the faster we can investigate:

• The listing URL or username you're reporting
• What the issue is and why you're concerned
• Any screenshots, messages, or other evidence
• When the issue occurred (if relevant)

What happens next

Once you submit a report:

• Our team will review everything
• We may contact you if we need additional information
• We'll aim to reach a decision within 5-7 working days
• Depending on the issue, the affected user may or may not be notified

If we find a violation, we'll take appropriate action which could include removing the listing, warning the user, or suspending their account.

Please only report things you genuinely believe break our rules. Submitting false or misleading reports may result in action against your own account.

The bottom line

Report anything that violates our policies or feels wrong. Use the flag icon on a product page to report a listing, or on a shop page to report a user. You can also use our contact form. Include as much detail and evidence as you can. We'll investigate within 5 to 7 working days.

Related articles:

Community standards and expected behaviour

Reporting counterfeit or intellectual property infringement

Account suspension and what to do

What can I sell on Quibly?

Updated August 06, 2026 07:55