When you make a sale on Quibly, your earnings go through a secure process before reaching your bank account. Here's everything you need to know about getting paid.
The payment process
- Buyer completes checkout. Money is held securely by Stripe while the item is on its way
- Item is delivered. Once the carrier confirms your item has been delivered, a holding period begins
- Holding period. Your earnings are held for about 48 hours, to allow buyers to confirm delivery or request a return
- You get paid. After the holding period, your earnings are included in the next payout and transferred to your connected Stripe account
For items collected in person (local pickup), your payout is initiated when you scan the buyer's QR code and confirm collection. No waiting period.
Fees and deductions
Quibly charges a seller platform fee to keep the platform running. The rate depends on your plan: Free and Enterprise sellers pay 4% of (item price + shipping) + £0.50 per transaction, Pro sellers pay 3% of (item price + shipping) + £0.50 per transaction. If you offer to cover shipping, the shipping cost is deducted from your payout separately.
When fees are deducted
Your seller fee is already factored into your payout amount. You'll see the net amount (what you actually receive) once you list your item and in your payout dashboard. There's no surprise deduction later.
The one exception is return label fees. If you are required to cover the return shipping cost for an item, that cost is deducted from your next payout.
If a refund is issued
If a refund is issued to a buyer, the refunded amount is reversed from your Stripe account and deducted from your next payout.
If a chargeback is raised
If a buyer disputes a charge with their bank (a chargeback), payouts may be paused until the dispute is resolved. Payouts will resume once the dispute is settled.
Before your first payout
You'll need to set up your payout account through Stripe during your first listing. This only takes a few minutes. See Setting up your Stripe account for step-by-step instructions.
Tracking your payouts
You can view your payout history, upcoming payouts and transaction details anytime in your Dashboard. See Your payout dashboard for more information.
The bottom line
Your payout is initiated after confirmation of delivery, or when you scan the buyer's QR code for local collection. Your platform fee depends on your plan: 4% + £0.50 on Free and Enterprise, 3% + £0.50 on Pro. This is deducted from your payout. If you cover shipping, that cost is deducted separately. Set up your Stripe account before your first listing, and track everything in your dashboard.
Related articles:
Setting up your Stripe account
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