Going away? Holiday mode lets you pause selling so buyers can't purchase items you won't be able to ship or hand over on time. Your shop stays open and buyers can still browse and favourite your items.
Turning holiday mode on
- In the app, open your Profile and scroll down to Actions. On web, go to Settings from the main menu instead
- Select Holiday Mode
- Switch the toggle on
Selling pauses straight away. When you're back, just switch the toggle off and buyers can purchase from you again.
What happens while holiday mode is on
While the toggle is on:
- Your listings stay visible on your shop page, and your items carry an On holiday label
- Buyers can still favourite your items and follow your shop, but they can't purchase, make an offer or message you. Anything they can't do is greyed out
- Your shop page tells buyers you're on holiday and invites them to follow you so they hear when you're back
- Your account stays active, nothing else changes
Your listings aren't deleted or hidden. Everything is saved exactly as you left it, and buyers can buy from you again as soon as you turn holiday mode off. Anyone following your shop is notified that you're back.
Active orders still need fulfilling
Holiday mode only pauses new sales. It doesn't pause orders that were already placed before you switched it on. Any active orders still need to be fulfilled within the usual timeframes:
- Delivery orders: ship within 72 hours of purchase
- Collection orders: respond to the buyer within 24 hours and confirm collection within 5 days
- Returns: respond to any return requests within the required timeframes
If you have orders in progress, sort them before you go away or arrange to fulfil them while you're gone. Missing these deadlines can lead to auto-cancellations, which affect your seller rating. For a full rundown of the timeframes that apply, see Key deadlines and timeframes.
The bottom line
Holiday mode pauses selling so you don't sell items you can't ship or hand over on time. Switch it on from your Profile in the app or from Settings on web. Your shop stays open and your listings stay visible, so buyers can favourite your items and follow you while you're away. Just remember that any orders placed before you turned holiday mode on still need fulfilling within the usual timeframes.
Related articles:
Managing your account settings
Your responsibilities as a seller
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