We take your privacy seriously. This article explains what data we collect, why we need it, and your rights. For full details, see our Privacy Policy.
What data we collect
We collect information you provide when using Quibly:
- Account details: Your name, email, phone number, and location
- Listings and transactions: Items you list, photos you upload, purchases and sales
- Messages: Communications with other users and our support team
- Payment information: Processed securely by Stripe (we don't store full card details)
- Device and usage data: How you use the platform, your IP address, browser type
If you're a business seller, we collect additional information for verification and tax compliance.
Why we need your data
We use your data to:
- Run your account and process transactions
- Enable messaging between buyers and sellers
- Verify business sellers and prevent fraud
- Provide customer support
- Improve the platform and fix problems
- Comply with legal and tax obligations
- Send marketing communications (only if you've opted in)
Who we share your data with
We share your data only when necessary:
- Other users: Buyers and sellers see each other's usernames, listings, and messages relevant to their transactions
- Payment provider (Stripe): To process payments securely
- Analytics providers: To understand how the platform is used (anonymised where possible)
- Advertising platforms: If you've consented to targeted advertising
- Law enforcement: When legally required
- Social media platforms: Subject to your own permissions on those platforms, for audience segmentation and marketing
We never sell your personal data to third parties.
Some service providers (like Stripe and Google Analytics) may process data outside the UK. We ensure appropriate safeguards are in place for international transfers.
Your rights
You have the right to:
- Access your data: Request a copy of the personal data we hold about you
- Correct your data: Update your account details at any time in your account settings
- Delete your data: Request deletion of your account and data (subject to legal retention requirements)
- Object to processing: Object to how we use your data in certain circumstances
- Withdraw consent: Change your cookie settings or unsubscribe from marketing emails at any time
- Port your data: Request your data in a portable format to move to another service
- Complain: Contact the UK Information Commissioner's Office (ICO) if you have concerns
- Restrict processing: Ask us to limit how we use your data in certain circumstances
To exercise any of these rights, contact us at privacy@quibly.com. We'll respond within one month.
Keeping your data safe
We protect your data with:
- Encryption for data in transit and at rest
- Secure cloud infrastructure
- Access controls limiting who can see your data
- Regular security reviews and updates
How long we keep your data
We keep your data only as long as necessary:
- Account data is retained while your account is active and for a period afterwards in case you want to reactivate
- Transaction records are kept for the period required by tax, accounting, and legal obligations
- Support correspondence is retained to manage disputes and improve service
Cookies and tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Understand how you use the platform
- Show you relevant advertising (if you've consented)
You can manage your cookie preferences at any time through the cookie settings found at the bottom of any page.
Full Privacy Policy
This article is a summary. For complete details about how we handle your data, read our full Privacy Policy. The Privacy Policy is always available in the footer of our website.
The bottom line
We collect data to run the platform, process transactions, provide support, and comply with legal obligations. We share it only when necessary (with payment providers, other users for transactions, and analytics services). You have rights to access, correct, delete, and control your data. We protect it with encryption and secure infrastructure. For full details, see our Privacy Policy in the website footer, or contact privacy@quibly.com.
Related articles:
Managing your account settings
Account security best practices
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