Quibly Help Centre

Tips for new sellers

First time selling in a marketplace, or first time selling on Quibly? This article pulls together the most important things to know as you get started.

Review your listing details

Quibly generates your listing details from your photos, but always review before you publish. Make sure everything accurately reflects what you’re selling, as inaccurate listings often cause return requests.

Make sure your items are allowed on Quibly

Not everything can be listed on the platform. Check this article before listing anything you’re unsure about: What can I sell on Quibly?

Set up your Stripe account

Your item can only go live after you've connected a Stripe account. It's fast to set up and your financial details are handled securely by Stripe. See Setting up your Stripe account for more details.

Customise your shop 

Your shop page is the first thing buyers see when they visit your profile. Add an icon, a banner, a description and a few details to make it your own. A complete shop builds trust and can make buyers more likely to purchase. See Editing your shop details for a step-by-step guide.

Take better photos, sell faster

Great photos make a real difference to how quickly items sell. Here are some tips: Taking great photos: tips for better results

Offer to cover shipping 

Listings with free shipping tend to attract more buyers. You can offer to cover the shipping cost by turning on the toggle during the listing process.

Offer collection

As well as shipping, you can offer local collection as a fulfilment option. It's a good way to appeal to nearby buyers and avoid postage costs. Find out more here: Collection process: Seller’s guide

Photograph items before you ship

Once your item sells, take a few photos while packing it up. If a return request comes in later, having those photos to hand makes everything much easier.

Know your responsibilities as a seller

Your obligations differ depending on whether you’re a private or business seller. These two articles cover everything you need to know:

Your responsibilities as a seller

Private seller vs business seller: your obligations

Understand the returns policy

Returns work differently depending on whether you’re a private or business seller. Get familiar with the process before your first sale.

How returns and refunds work

How to issue a refund

Fees and your plan

Everything you need to know about Quibly fees and subscriptions is in our fees article. When you’re ready to upgrade, head to the Upgrade page.

Quibly fees at a glance

Upgrade page

Key deadlines to know

Offers, shipping, returns, and local collection all have specific timeframes. Save this article for quick reference: Key deadlines and timeframes

The bottom line

A little preparation goes a long way. Review your listings carefully and get familiar with the returns policy and key deadlines before your first sale comes in.

 

Related articles:

What can I sell on Quibly?

Your responsibilities as a seller

How returns and refunds work

Key deadlines and timeframes

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